Tips on Navigating Community Resources
Be prepared to leave a voicemail. Be prepared to be patient. It might be the case that a clinic has a waitlist, or the next available appointment is several weeks away.
What to Know for the Call
When leaving a voicemail:
- Leave your first and last name and contact number.
- State that you are asking about provider availability for new patient therapy services.
- You may also wish to leave your e-mail address on the voicemail.
- If you don't hear back within three business days, call again and state that you're following up on your call.
When speaking with a clinic:
- Have your insurance card ready for reference.
- Be prepared to provide brief overview of your child's mental health history.
- State whether you prefer a video or in-person appointment.
- Be honest and share information on what you've been experiencing. It can be helpful to create a list ahead of time.
Looking for resources for Spanish-speaking families? We have those, too.
Explore Resources for English-Speaking Families
Therapy Resources by Network
Please note these resources do not indicate an endorsement by NC-PAL or the Duke University or UNC Chapel Hill Schools of Medicine. The resource information provided is subject to change. Please call the clinic, or check their website, for the most up-to-date information.